Question 1

What is a GiftNest e-gift card?

Accepted Answer

It's a digital gift card for a specific brand. The recipient gets a card number and PIN by email or SMS and can spend it on that brand's website, app or stores, depending on where the brand accepts it.

Question 2

Can I choose any amount?

Accepted Answer

Yes. Pick one of the preset amounts or enter a custom amount between the brand's minimum and maximum, shown on each card's page.

Question 3

Can I buy a gift card for myself?

Accepted Answer

Absolutely. Choose "Buy for self" on the card page and it will be delivered to your own email and saved under My Gift Cards.

Question 4

Is there a limit on how many cards I can buy?

Accepted Answer

You can buy up to 10 cards per order. For larger orders, use Corporate Gifting and our team will help.

Question 5

How quickly is a gift card delivered?

Accepted Answer

Cards marked "Instant" are usually delivered within 2 minutes. Other cards are delivered within 24 hours.

Question 6

Can I schedule delivery for a later date?

Accepted Answer

Yes. Choose "Schedule" during personalisation and pick a date and time up to 6 months ahead, perfect for midnight birthday surprises.

Question 7

The recipient didn't receive the card. What should I do?

Accepted Answer

Ask them to check spam and promotions folders first. You can resend the card from My Orders, or contact support with your order ID.

Question 8

Do you deliver physical gift cards?

Accepted Answer

Yes, for brands marked "Physical". Physical cards ship in a gift envelope within 5–7 working days.

Question 9

How do I redeem a gift card?

Accepted Answer

Each card's page has a "How to Redeem" tab with step-by-step instructions. Usually you enter the card number and PIN at the brand's checkout, or show the card in store.

Question 10

Can I use a gift card more than once?

Accepted Answer

Yes. Any unused balance stays on the card until it expires, so you can spend it over several purchases.

Question 11

How do I check my balance?

Accepted Answer

Use Check Balance in the header. Enter the card number and PIN to see the remaining balance and expiry date.

Question 12

Can I extend an expired gift card?

Accepted Answer

Validity is set by each brand and usually can't be extended. We'll remind you by email 30 days before a card expires.

Question 13

Which payment methods do you accept?

Accepted Answer

UPI, credit and debit cards, net banking, popular wallets and EMI on eligible cards.

Question 14

Can I cancel an order?

Accepted Answer

Scheduled cards can be cancelled before they're delivered for a full refund. Delivered cards can't be cancelled or refunded.

Question 15

My payment went through but I didn't get the card.

Accepted Answer

If an order fails after payment, the amount is refunded to the original payment method within 5–7 working days.

Question 16

How do I earn reward points?

Accepted Answer

You earn 1 point for every ₹100 spent, and more on cards in the Earn Reward Points collection.

Question 17

How do I use my points?

Accepted Answer

Turn on "Use reward points" in your cart. Each point is worth ₹0.25, up to 20% of the order value.

Question 18

What is the minimum order for corporate gifting?

Accepted Answer

Corporate orders start at ₹25,000 in total value. There's no minimum number of recipients.

Question 19

Can we add our company branding?

Accepted Answer

Yes. We can add your logo and a custom message to the email and to the card design itself.

Question 20

Do you offer an API?

Accepted Answer

Yes. Our REST API lets you issue cards from your HR, CRM or loyalty platform automatically.

Question 21

How is invoicing handled?

Accepted Answer

You get a single GST invoice per order, with options for advance payment or credit terms for eligible companies.

How can we help?

Buying gift cards

Delivery

Using a gift card

Payments & refunds

Reward points

Corporate gifting